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Exam C-C4H51-2405 Practice | High-quality SAP C-C4H51-2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
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SAP C-C4H51-2405 Exam Syllabus Topics:
Topic
Details
Topic 1
- Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 2
- User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 3
- Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4
- Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 5
- Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 6
- Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q71-Q76):
NEW QUESTION # 71
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
- A. Sales support blocking
- B. Credit limit check
- C. Prospect blocking
- D. Delivery blocking
Answer: C
NEW QUESTION # 72
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.
- A. Priority
- B. Due Date
- C. Custom fields
- D. Category
Answer: A,B
NEW QUESTION # 73
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. At least one registered product must be assigned to the installed base.
- B. A customer needs to be assigned to the installed base.
- C. The installed base must be set to active status.
- D. An active service contract must be added to the installed base.
Answer: A,C
NEW QUESTION # 74
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.
- A. SLAs are not activated in project scoping.
- B. SLAS are not configured in fine-tuning.
- C. A workflow rule was not scheduled to trigger the determination.
- D. The determination rules have been configured, but not activated.
Answer: A,D
NEW QUESTION # 75
Which of the following describes how permissions work in SAP Service Cloud?
- A. You can decide if the access rights should override any defined restrictions for each view.
- B. Unrestricted access rights override any restrictions you have defined.
- C. Restricted access rights override any unrestricted access you have defined.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
Answer: B
NEW QUESTION # 76
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